Website Usage and Order Process
Pumps and Parts
Website Usage and Order Process
1. How long will it take for my order to arrive?
Orders generally take 1 to 3 days to arrive. Orders are shipped from our warehouse in Missouri. Orders placed before 2pm central time, ship same business day and for orders placed after 2pm central time will ship the next business day. If you urgently need your order by a certain date, please contact us at (800) 778-1540 before ordering to make sure we can meet the deadline.
Click here for shipping delivery times to your area.
2. How Secure Is My Online Transaction?
We use encryption technology to ensure that your shopping experience will be safe and secure. We encrypt your personal information, including your name, address, and credit card number when transmitting over the Internet using Secure Socket Layer (SSL) security software. We constantly update our security procedures and enhance our site to meet the very latest encryption standards. We retain a third party security firm to audit our procedures to ensure compliance with these standards. All of your sensitive information is scrambled before, during and after your order is placed on our site.
3. Do you offer a money back guarantee? Is there a warranty?
Yes, we offer a 30-day money-back guarantee from date of purchase. If you are not sure whether you're ordering the correct unit for your septic system, we strongly recommend that you contact us to find out whether or not the products are right for you. No returns will be accepted for orders placed on septictankparts.com without an RA# (Return Authorization). If you have a return you must first call a sales representative at Septic Tank Parts at (800) 778-1540 to receive your RA# and the shipping address to return your product. Any product accepted for return will be subject to a 15% restocking fee unless it is replaced with another product purchased from septictankparts.com. All returns are processed once a week on Wednesday. Shipping and handling costs are not refundable and the purchaser is responsible for the cost of return shipping. You're also responsible for properly packaging the product in its original packaging and including all product manuals, parts and accessories as well as insuring the value of the item. Should any shipping damage occur, it will be your responsibility to handle with the shipping agent. We reserve the right to adjust or deny a full refund of the purchase price if the product is not returned in good condition. All products on septictankparts.com come with a one-year manufacture warranty unless otherwise noted on the product detail page.
4. What is your policy on international orders?
All International orders are final. Additional charges for customs clearance, import duties, and taxes must be borne by you the customer.
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Pumps and Parts
1. Why are there two models of the Flagg-Air 340HP septic tank aerator and how do I know which one is the right unit for me?
The Flagg-Air 340HP is a replacement unit for 2 major brands of tank aerators. The major difference between the two styles of the Flagg-Air 340HP tank aerator is the bracket size. To determine which Flagg-Air septic tank aerator you need, look on the control panel inside your home, or on the side of motor or on the vent cap at center of tank lid. If your control panel, side of motor or the cap in the center of your tank reads "Jet" you will need the 340HP-J, if your control panel, side of motor, or the cap in the center of your tank reads "Norweco" or "Singulair" you'll need the 340HP-N.
Another way to tell what Flagg-Air septic tank aerator is the right aerator for you is the size of the concrete opening inside the tank. The 340HP-J fits in the 10” concrete opening and the 340HP-N fits in the 12” concrete opening.
2. My breaker keeps blowing with my aerator unit, what is causing this?
The most common problem is your aerator has debris wrapped around the shaft putting a high amperage load on the motor. For this reason it is a must to have the FA340 aerator on a 4-amp breaker or the motor will burn up in high amps situations. When removing the debris from your aerator shaft (be sure all power is off to control panel before removal) be careful not to lay unit on shaft which will bend the shaft in the process. Also check the rubber vibrations dampers on the mounting brackets. Worn dampers mean the shaft is out of balance and putting undue wear on the motor bearings causing premature replacement of the unit.
3. Can I replace my rotary vane air compressor with a linear air pump?
Yes, replacing your current rotary vane air compressor with a linear air pump can be done and is commonly done with little difficulty. Some state, county and local codes require replacement with identical units, so we advise you check your regulations before making any replacements to your current septic air pump.
