Shipping:
UPS or Fedex will be used to ship most items. Truck freight used for larger items and will require someone to be present with a fork lift to unload. Some products must be delivered to a commercial establishment only.
Damaged Product:
If any product arrives damaged, save the shipping container and notify Septic Tank Parts immediately. Please do not return damaged or broken products or you may not have a right to file a claim with the carrier. You must contact Septic Tank Parts within 5 days, we will need pictures E-mailed to us to back up the claim, and then we will contact the carrier.
Return Policy:
No returns will be accepted without RA# (Return Authorization). If you have a return you must call us first at 1-800-536-5564 for your RA#. Any product accepted for return will be subject to a 15% restocking fee unless it is replaced with another product purchased from septictankparts.com. Item must be returned in good condition including all original packaging and paperwork. Refunds will be credited back to your credit card, excluding freight charges. No returns accepted on special orders or after 30 days from date of purchase. All international orders are final.
International Orders: Customs and/or Import Fees:
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you the customer. We have no control over customs duties or import fees and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. Septictankparts.com is not responsible for determining the cost or collection of these fees. All international orders are final.
