Policies / Disclaimer

Disclaimer:

Septic Tank Parts, Inc. offers merchandise for resale to the public. Septic Tank Parts, Inc. is not an Authorized Dealer or Distributor for any companies whose merchandise we carry. Septic Tank Parts, Inc. makes no guarantees on the products beyond the manufactures warranty. Septic Tank Parts, Inc. assumes no liability for any assembling of the product installation or damage to the product or other type damages happening during installation, including electrical shock, sewer back-up, etc. It is the buyer's responsibility to check with their local regulatory authorities to ensure the item you are purchasing will meet local and state codes (example: your are requires an NSF seal, FA340 does not carry a NSF seal and may not be allowed.) Although we make comparisons and in most cases offer identical aerators or parts for the systems, we are not the OEM of any aerobic product. Our sales staff will be happy to answer any questions about the products we sell.

Return Policy:

No returns will be accepted without RA# (Return Authorization). If you have a return you must call us first at 1-800-778-1540 for your RA#. Any product accepted for return will be subject to a 15% restocking fee unless it is replaced with another product purchased from Septic Tank Parts, Inc. All returns must be returned in good condition including all original packaging and paperwork. Refunds will be credited back to your credit card, excluding freight charges. No returns accepted after 30 days from date of purchase. No returns if product is not acceptable by local Regulatory Authorities.

Warranty:

Warranty claims are subject to the discretion of the original manufacturer of product. All products are warranted for defects in material and workmanship for one year after purchase date unless otherwise specified by the manufacturer. At no time shall Septic Tank Parts, Inc. be liable for consequential damages, labor, material, freight or expense required to replace, correct, or reinstall the product. Septic Tank Parts, Inc.'s liability is limited to repair or replacement of the part as deemed appropriate by the manufacturer. Warranty sheets must be returned to ensure valid warranty. All warranties are void if the product has been improperly modified, applied or installed, subjected to misuse or abuse. Except as stated herein, there are no warranties express or implied, including the warranty of merchantability or warranty of fitness for a specific purpose. Please contact Septic Tank Parts, Inc. before returning any products for consideration of warranty and to obtain a RA# for return.

Shipping - Damaged Product:

If any product arrives damaged, save the shipping container and notify Septic Tank Parts, Inc. immediately. Please do not return damaged or broken products or you may not have a right to file a claim with the carrier. You must contact Septic Tank Parts, Inc. within 5 days, we will need pictures E-mailed to us to back up the claim, and then we will contact the carrier.

Shipping:

UPS or Fedex will be used to ship most items. Truck freight will be used for larger items, which will require someone be there to unload and in some cases must be delivered to a commercial establishment.

Privacy:

All transactions are 100% secured. Your private information is not shared with other organizations except to the parent co. for accounting purposes.